1. Introduction

John C Cascio Septic Service Inc. ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, request an estimate, contact our office, or communicate with us by phone, email, or text message.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access or use our website or services.

2. Information We Collect

We may collect the following categories of information:

• Contact Information: name, mailing address, service address, email address, and phone number (including mobile number).
• Service Information: details about your property and septic system needed to provide an estimate, inspection, installation, or repair.
• Communication Records: information you provide when you call, email, submit a web form, or text our office, including the content of those communications.
• Payment Information: billing details processed through our third-party payment or financing providers. We do not store full payment card numbers on our own systems.
• Website Usage Data: IP address, browser type, device information, pages visited, and referring URLs, collected automatically through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Respond to estimate requests and schedule septic services
• Communicate about appointments, service status, and follow-ups
• Process payments and financing applications
• Maintain records required for permits, inspections, and regulatory compliance
• Improve our website, services, and customer experience
• Send service reminders and, where you've consented, promotional or informational messages
• Comply with legal, regulatory, and safety obligations

4. SMS / Text Messaging Program

John C Cascio Septic Service Inc. offers customers the option to receive text (SMS) messages related to appointment confirmations, service reminders, technician arrival updates, estimate follow-ups, and account-related notifications ("Program").

Message Frequency

Message frequency varies based on your scheduled services and any active requests (for example, estimate follow-ups or appointment reminders). You may receive multiple messages during an active service engagement and none during periods of inactivity.

Message & Data Rates

Message and data rates may apply based on your mobile carrier plan. John C Cascio Septic Service Inc. is not responsible for any charges billed by your wireless carrier.

Opt-Out Instructions

You can cancel the SMS Program at any time. Text "STOP" to the number you received messages from. After you send "STOP," we will send a confirmation message and you will no longer receive SMS messages from us. If you'd like to rejoin, sign up as you did the first time and we will start sending SMS messages to you again.

Help

If you are experiencing issues with the messaging program, reply with the word "HELP" for assistance, or contact us directly at (941) 294-0426.

Carriers

Carriers are not liable for delayed or undelivered messages. Supported carriers include, but are not limited to, AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, Cricket, U.S. Cellular, and MetroPCS.

For all questions regarding privacy, please review the sections below or contact us using the information in Section 12.

5. Cookies & Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies to understand site usage, remember preferences, and support advertising analytics (such as Google Ads or Meta Pixel conversion tracking). You can control cookie preferences through your browser settings; disabling cookies may affect certain website features.

6. How We Share Information

We do not sell your personal information. We may share information with:

Any service providers who process data on our behalf are contractually required to protect it and use it only for the purposes we specify.

7. Data Retention & Security

We retain personal and service information for as long as necessary to fulfill the purposes described in this policy, maintain required business and regulatory records, and resolve disputes. We use reasonable administrative, technical, and physical safeguards to protect your information; however, no method of transmission or storage is 100% secure.

8. Your Privacy Rights & Choices

Depending on your state of residence, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of certain marketing communications. To exercise any of these rights:

• Text STOP to opt out of SMS messages
• Use the "unsubscribe" link in any marketing email
• Call us directly at (941) 294-0426
• Email us at the address listed in Section 12

9. Children's Privacy

Our website and services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Third-Party Links

Our website may contain links to third-party sites (such as review platforms or financing partners). We are not responsible for the privacy practices or content of those external sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last Updated" date at the top of this page indicates when this policy was last revised. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: